MOL Rewards

IMPORTANT UPDATE – CHANGES TO MOL REWARDS

Dear MoL Rewards Member,



We hope this message finds you well and enjoying the latest from our collections.

 

First and foremost, thank you for being a valued member of our community and a participant in our loyalty program. Your support means the world to us, and it’s been a joy to reward your loyalty over the past few years. 


After careful consideration, we’ve made the difficult decision to retire our loyalty program, effective August 31, 2024. This change is necessary to ensure that we can continue to offer you the high-quality products and exceptional service you’ve come to expect from us. We also recognize that, over time, the program has seen lower usage, which has led us to rethink how we can best serve and reward you in more meaningful ways.

 

We understand that this may be disappointing, and we want you to know that this decision was not made lightly. We’ve listened to your feedback and are committed to finding new and innovative ways to reward your loyalty in the future.

What this means for you:


• Points Redemption: You will still be able to redeem any remaining points you have through August 31, 2024, 11:59 PM PST. Please take advantage of this 

opportunity to use your points on your purchase of a full-priced, Margaret O'Leary item before the program concludes. 


•Previously, you could apply up to 500 points per transaction. Going forward, the maximum amount of points that can be applied will be 250 points per item.

This ensures you can use as many points as you’d like during a purchase, however you will only be able to apply a maximum of 250 points to any single item.


•Looking Ahead: While this program is ending, we’re already hard at work planning exciting new ways to show our appreciation for your continued support. Stay tuned for updates! 


We sincerely appreciate your understanding and are here to answer any questions you may have. Please don’t hesitate to reach out to our customer service team at web@margaretoleary.com.


Thank you again for your loyalty. We’re incredibly grateful to have you as part of our community, and we look forward to continuing to serve you with care and dedication.


Warm regards,


Margaret O'Leary Team

Why is MoL Rewards ending?

While we’ve loved rewarding our loyal customers through this program, we’ve found that participation levels have been lower than expected. We also recognize that there have been some pain points in using the program, and we want to make sure that any future initiatives are more inclusive and easier to use. This change will allow us to focus on creating something new in the future that better serves our entire community.

What happens to my points? Can I still redeem them?

Yes! You can redeem your points on any purchases made before the program ends on August 31, 2024, 11:59 PM PST. After this date, any remaining points will no longer be valid. Points can only be used on full-price Margaret O'Leary items only. 

How do I check my points balance?

You can check your point balance by logging into your account on our website or contacting our customer service team at web@margaretoleary.com.

How can I provide feedback or ask additional questions?

We value your feedback and are happy to answer any additional questions you may have. Please reach out to us at info@margaretoleary.com.

Is this permanent or will we be revamping the program in the future?

The current rewards program is permanently closing down. Our team is working hard to find new and exciting ways to reward our loyal customers like yourself.

Will there be a new loyalty program in the future?

While we are retiring this program, we’re actively exploring new ways to reward our loyal customers. We’ll keep you updated on any future initiatives, so stay tuned!

When will the loyalty program officially end?

Effective Immediately, points can no longer be earned. The program will officially end on August 31, 2024, 11:59 PM PST. After this date, customers will no longer be able to earn or redeem loyalty points.

How will I be informed about any future loyalty programs or rewards?

We’ll inform you through email updates and announcements on our website and social media channels. Make sure you’re subscribed to our newsletter to receive the latest news!

What will happen to my account after the program ends?

Your account with margaretoleary.com will remain active, but your rewards account and point balance will be deactivated after August 31, 2024, 11:59 PM PST. You will still be able to access all previous online purchase history details via your account with margaretoleary.com