Thermal Poncho

RETURN POLICY

Exchanges:

Bring your packing slip to any Margaret O'Leary store to exchange your purchase, in accordance with our policy.

Ship Your Exchange

• Please visit margaretoleary.myreturnscenter.com to start your return process. 
• Place a new order online for a replacement item.
• Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed. 

For additional size and fit questions, call us at 650-513-2400 (10 AM to 6 PM Pacific) within 21 days of receiving your order.

Returns:

We accept returns on merchandise within 21 days of your receipt of the order. We can only accept them back if they have not been worn or washed and we ask that all tags be attached.  Please use the original packaging. We cannot accept returns or exchanges on sale merchandise.

Please visit margaretoleary.myreturnscenter.com to submit your return request. Returns exceeding the 21-day limit will be subjected to a restocking fee of 15%.

Please note: shipping and handling charges are non-refundable. Upon receipt, a refund will be issued to the original form of payment. You will receive an email confirmation when your return has been processed.

U.S. Shipping & Delivery

*Please allow up to 72 hours of processing time before delivery estimates go into effect. 

All orders of $250 or more are eligible for free ground shipping. (U.S. shipping addresses only.)

Customs/Duties/Taxes Disclaimer for International Customers:

Customers or recipients of Margaret O'Leary products who live outside of the United States are the importer of record and will be responsible for complying with all laws and regulations of the destination country. Orders shipped outside of the U.S. may be subject to customs duties, taxes and fees. These additional charges must be fulfilled by the recipient. Margaret O'Leary, Inc. does not have the ability to control or predict the charges that may be incurred for international orders. Please contact your local customs office for further detail on clearance procedures before placing an order with us.