We want to ensure that you are completely satisfied with your purchase. Returns and exchanges are accepted on online merchandise within 14 days of receiving your goods. Upon receipt, a refund will be issued in the original form of payment. Items can only be returned or exchanged if they have not been worn/washed and must have all tags attached in original packaging. Returns and exchanges are not permitted on Sale merchandise. No return merchandise will be accepted without a Return Authorization (RA). RAs can be requested by calling 650-344-9051 or emailing email@example.com. At this time we cannot accept online returns at any of our store locations other than our Burlingame location. Please note: shipping and handling charges are non-refundable.